We offer our clients a clear, reliable and friendly service, combining our own interest in high quality and effective language with efficiency, value for money and excellent service.

Our main area of expertise lies in proofreading but we are happy to offer re-writing and editing services as well.

Once you have made enquiry, we will get in contact to ask any questions and make sure we fully understand your needs. A clear and realistic price for the job and a deadline will then be agreed with you. We will send you a contract document to this effect.

We will remain available to be contacted by you while we are working on your document. If there are any queries with wide-ranging implications we will raise them with you while working on the project. More specific queries will be sent to you with the finished document.

For proofreading, we will return the document to you with the changes marked using the British Standard Institution (BSI) proof-correcting symbols, along with any queries. Usually, only paper editing will be possible for proofreading jobs.

For re-writing or editing we will use Microsoft Word. Using the ‘Track Changes’ mode, our changes will be marked in the text for you to approve. You can simply ‘Accept All Changes’ to produce your finished document. If you require this, you can send the document back to us at this point, so that we can have one final read through of the document to ensure there are no further mistakes or errors.

In addition, as there are two of us, you can request that we both read your document. This is the best way of ensuring a really reliable service and we provide this at a small extra charge, related to the length of the document.

When the work is complete, we will send you  the completed document(s), along with the invoice, and we will be available to answer any queries you may have.